Legal
Privacy Policy
Last updated: 2 October 2026
This policy covers the agency and agency-contact data we collect through this trade site. It does not cover end-traveller data, which is governed separately under the trade agreement once a booking is confirmed.
1. What we collect
Through agency registration, enquiry and download-gated forms on this site we collect: agency name, contact person name and designation, business email and phone, company address, GSTIN / PAN / registration number, trade-membership details, and any verification documents you upload (GST certificate, PAN, registration proof). We do not collect end-traveller personal data through this site — traveller details are handled separately once a booking is confirmed with an agency.
2. How we use it
To verify and onboard your agency, respond to enquiries, generate quotes, send trade communications (rate updates, new destinations, policy changes), and to meet our own tax, accounting and compliance record-keeping obligations.
3. Sharing
We do not sell agency data. It may be shared with the service providers that help us operate — cloud hosting, email delivery, spam-prevention (Cloudflare), and, where used, messaging/OTP and payment or invoicing providers — strictly to run the service and under their own confidentiality obligations.
4. Verification documents
GST, PAN and registration documents uploaded during registration are stored securely and used solely to verify trade eligibility. They are not shared outside Travmode's internal verification process.
5. Retention
We keep agency records for as long as your account is active, and thereafter for as long as required to meet our tax, accounting and statutory obligations. Rejected registrations and enquiry data are kept only as long as needed for the purpose they were collected for.
6. Your rights
You may request access to, correction of, or deletion of your agency's data by contacting us through our Contact page. Deletion requests are subject to our statutory record-keeping obligations for confirmed bookings.
7. Cookies
See our Cookies Policy for details of the cookies used on this site. We do not use advertising or cross-site tracking cookies.
8. Contact
For any privacy question or data request, reach us through the Contact page. The registered data-controller entity is the company named on your trade agreement and invoices.
Data request or question? Contact us.