Legal
Terms of Trade
Last updated: 2 October 2026
These are Travmode's general terms of trade. The binding terms for any specific booking are those in your signed trade agreement and on each confirmation — where those differ, they prevail. Agencies are encouraged to review these with their own advisors.
1. Scope
These terms govern the trade relationship between Travmode — the trading name of the registered destination management company identified on your trade agreement and invoices ("Travmode", "we") — and a registered travel agency or tour operator ("you", "the agency") using our destination management services. They do not apply to individual travellers: Travmode transacts with registered trade partners only.
2. Quotes & confirmation
All rates quoted are net rates for trade use and remain indicative until confirmed in writing against available allotment. A quote is not a booking. Confirmation is subject to written acceptance from Travmode and, where applicable, receipt of the agreed deposit.
3. Payment
A deposit confirms a booking and the balance is payable before travel. The exact deposit, payment schedule and accepted methods for a booking are stated on its quote and confirmation. Net rates are quoted in Indian Rupees. Any credit terms are at Travmode's discretion and confirmed in writing.
4. Amendments & cancellation
Amendment and cancellation terms vary by service line (FIT, group, MICE) and by the underlying supplier's policy. The charges that apply to a booking are set out on its confirmation; our Policies page explains how they are structured.
5. Agency responsibilities
The agency is responsible for accurately relaying itinerary details, inclusions and terms to its own client, for collecting correct traveller documentation (passport, visa where applicable), and for its own pricing and margin to the end traveller. Travmode does not deal directly with end travellers.
6. Liability
Travmode coordinates services performed by independent third-party suppliers — hotels, transport and activity operators. We are not liable for the acts, omissions or default of those suppliers, nor for events beyond our reasonable control (force majeure). Nothing in these terms excludes any liability that cannot be excluded under applicable law. Agencies should advise their clients to hold adequate travel and medical insurance.
7. Confidentiality of net rates
Net rates provided to a registered agency are confidential and for that agency's own quoting use only. Publishing, redistributing or sharing net rates with another agency or the public is a breach of these terms and may result in account suspension.
8. Governing law
These terms are governed by and construed in accordance with the laws of India, and are subject to the jurisdiction of the competent courts in India. The specific jurisdiction and any dispute-resolution mechanism applicable to your account are set out in your trade agreement.
Questions on these terms? Contact the desk.